Shipping Policy

Effective Date: 26th November 2023

Thank you for shopping at Harvey & Co Sydney Pty Ltd ("Harvey & Co. Sydney™," "we," or "our"). This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products ordered through our website. By placing an order with us, you agree to comply with the terms and conditions stated in this policy.

1. Shipping Destinations - We currently offer shipping services to customers within Australia, New Zealand, Europe and Asia. For other locations including North America, please contact us directly.

2. Order Processing Time - Upon receiving your order, we will process it within 5 business days. Processing includes verifying product availability, conducting quality checks, and packaging your order with care. Business days refer to Monday through Friday, excluding public holidays.

3. Shipping Methods - We partner with reliable courier services to ensure your order reaches you promptly and securely. The shipping method available for your order will depend on the size, weight, and delivery address. The available options will be displayed during the checkout process. Please note that shipping times may vary depending on your location and the selected shipping method. At times we may decide to 'upgrade' the shipping method at no extra cost to the customer.

4. Shipping Costs - Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping fee will be displayed during the checkout process before you complete your purchase. Any applicable taxes or duties imposed by the destination country are the responsibility of the customer.

5. Estimated Delivery Time - The estimated delivery time will vary depending on your location and the selected shipping method. Once your order has been shipped, you will receive a confirmation email containing tracking information. Please note that delivery times are estimates and may be subject to unexpected delays caused by factors beyond our control, such as weather conditions or courier disruptions.

6. Order Tracking - You can track the progress of your shipment using the tracking number provided in the shipping confirmation email. Visit the courier's website or contact their customer service for the most up-to-date tracking information.

7. Failed Delivery Attempts - If the courier attempts delivery but is unable to deliver your package due to your unavailability or incorrect shipping address, they may leave a delivery notification or attempt redelivery. It is essential to provide accurate and complete shipping information to avoid any delivery issues. Additional charges for redelivery may apply.

8. Order Cancellation or Modification - If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once your order has been shipped, it cannot be canceled or modified.

9. Lost or Damaged Shipments - In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with the courier to resolve the issue and ensure you receive a satisfactory resolution. It is important to retain all packaging materials and take photos of any damages for our reference.

10. Returns and Refunds - For information regarding returns and refunds, please refer to our Return Policy, which outlines the guidelines and procedures for returning products purchased from our website.

11. Contact Us - If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the necessary information to ensure a smooth shopping experience.

Please note that Harvey & Co. Sydney Pty Ltd reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed about any updates.