Returns and Refunds

Effective Date: 15th July 2024

Thank you for shopping at Harvey & Co Sydney Pty Ltd. We strive to provide you with high-quality products and exceptional customer service. We understand that there may be instances where you need to return a product, and we want to make the process as smooth as possible. Please carefully read our Return and Refund Policy outlined below:

  1. Returns Accepted for 14 Days: We accept returns for a period of 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

  2. Eligibility for Return: To be eligible for a return, the item(s) must be unused, in the same condition as received, and in their original packaging. The product(s) must also have all original tags, labels, and accessories attached.

  3. Customer Provides Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service and obtaining a shipping receipt as proof of shipment. We cannot be held responsible for items lost or damaged during return shipping.

  4. Restocking Fee: A 20% restocking fee will be deducted from the refund amount for all eligible returned items. The restocking fee covers the costs associated with inspecting, processing, and restocking the returned product(s).

  5. Final Sale Items: Please note that all final sale items are non-returnable and non-refundable. Final sale items are clearly marked as such on our website, and this policy applies regardless of the reason for return.

  6. Return Process: To initiate a return, please follow these steps:

    a. Contact our Customer Support team within 14 days of receiving the item(s) to request a return authorisation. You can reach us via email (hello@harveyscandles.com.au).

    b. Provide the following information: order number, item(s) to be returned, reason for return, and any supporting documentation (if applicable).

    c. Once your return request is approved, we will provide you with a return authorisation number and further instructions on how to proceed with the return.

    d. Carefully package the item(s) for return, ensuring they are adequately protected to prevent damage during transit.

    e. Ship the item(s) back to the designated return address (PO Box 29, Concord NSW 2137), using a trackable shipping method.

  7. Refund Process: Upon receiving the returned item(s) and verifying their eligibility for a refund, we will process your refund within [number] business days. The refund will be issued using the original payment method used for the purchase.

Please note that it may take some time for the refunded amount to appear in your account, depending on your financial institution's processing times.

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team within 48 hours of receiving the product. We will guide you through the necessary steps to resolve the issue, which may include a return, replacement, or refund, depending on the circumstances.

  2. Exchanges: We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or variant, please follow the return process outlined above and place a new order for the desired item.

  3. Changes to the Policy: We reserve the right to modify or update this Return and Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Support team for further assistance.

Thank you for choosing Harvey & Co Sydney Pty Ltd. We appreciate your business and look forward to serving you again in the future.